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You can now take advantage of member privileges to enhance your online shopping experience with us.
If you have ANY questions about the operation of this online shop, please e-mail the store owner.
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REFUND & RETURN POLICY
Not in love? No worries. If your order isn't quite right, we'll happily take it back within 60 days of purchase.
See details below, browse our FAQ or contact Customer Service.
WHAT IS THE RETURN POLICY FOR INTERNATIONAL ORDERS?
Returns are simple. Just send us back your item (you're responsible for return shipping charges).
We'll give you a refund for the amount you paid for the returning item.
A $6.95 restocking fee will be applied for each item returned.
Unfortunately, we cannot reimburse for original shipping fees, duties or taxes associated with international orders. I
your return will be processed under our old Return policy.
FINE DETAILS
Items must be sent back within 60 days from the purchase date.
we'll give you up to 90 days from the purchase date to make gift-giving easier
Items should be unworn and include all original tags
All packaging including the original shoe box should be included
ristabrezi does not currently offer prepaid return-shipping labels for International orders.
Items should always be mailed back to ristabrezi , not the manufacturer
Refunds are applied to the original payment method within 5 business days of receipt to our warehouse
Credits can take additional time to post to your account, depending on your credit card.
SENDING IT BACK TO US
Repackage items exactly how you received them — boxes, tags, and all
Write your ristabrezi order confirmation number on the outside of the package.
Take your sealed box to any post office counter or authorized carrier outlet to purchase your return postage.
You may also wish to insure your package for the full replacement value
REFUND POLICY
If you feel the product that you've purchased does not show the requirements that you initially had in mind, then you do have the option to request a refund.
Here are the circumstances in which refunds will be granted:
You Can Get A Full Refund
§ If the product you've purchased is completely non-functional.
§ If you did not receive your product within 90 business days (South America) after the date that your order has been placed.
Please Note: Refund will go back to your account in 3-5 business days.
SHIPPING COSTS
You will be responsible for paying for your own shipping costs for returning item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Thank you!
You can choose your preferred shipping method on the Order Information page during the checkout process.
*Important Notes
• Due to longer customs clearance times, Standard Shipping times have been extended to 7-20 days
• All estimated pical delivery time are derived from real world data collected from past orders. They are approximate times for reference only.
• Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times.
This is outside our control. Normal service resumes immediately after each holiday.
• It can take a few days following order shipment before the Tracking number becomes active on the courier's system.
If the information has not appeared on the courier's website, please try again later.
